COOKIE POLICY
Effective date: August 23, 2026
1. GENERAL PROVISIONS
1.1. This Cookie Policy (hereinafter – the "Cookie Policy") defines the procedure for the use of Cookies and similar technologies on the website foodhouse.md (hereinafter – the "Website"), owned by "FOODHOUSE" SRL (hereinafter – the "Operator").
1.2. This Cookie Policy applies together with the Foodhouse Privacy Policy and the Foodhouse Public Offer.
1.3. This Cookie Policy governs exclusively the use of Cookies and similar technologies on the Website. General matters relating to the processing of personal data are governed by the Privacy Policy.
1.4. The Operator uses Cookies and similar technologies to ensure the functioning of the Website, ensure security, retain necessary settings, analyze use of the Website, improve its performance, and, where an appropriate legal basis exists, for marketing and advertising purposes.
1.5. The use of Cookies through which personal data is processed is carried out in accordance with applicable legislation of the Republic of Moldova, including the requirements of Law No. 195/2024 on the Protection of Personal Data, as applicable from its date of entry into force.
1.6. For Cookies and similar technologies whose use requires the user's consent, such consent is requested prior to the commencement of the relevant processing.
2. WHAT ARE COOKIES
2.1. Cookies are small text files that are stored on a user's computer, smartphone, tablet, or other device when visiting the Website.
2.2. Cookies allow the Website to recognize the user's device, retain certain settings, and ensure the operation of individual functions.
2.3. Cookies may be set directly by the Website (first-party Cookies) or by third-party providers of services used on the Website (third-party Cookies).
2.4. Depending on their duration, Cookies may be: a) session Cookies – valid for the duration of the browser session; b) persistent Cookies – remaining on the user's device after the session ends, for an established period.
2.5. Depending on the specific technology, Cookies and similar identifiers may be linked to technical information which, under certain circumstances, may be regarded as personal data.
3. CATEGORIES OF COOKIES USED BY FOODHOUSE
3.1. The following categories of Cookies may be used on the Website: a) strictly necessary; b) functional; c) analytical; d) marketing and advertising.
3.2. Strictly necessary Cookies are used to ensure the operation of the Website and functions requested by the user.
3.3. Functional Cookies may be used to retain user settings and provide additional Website functions.
3.4. Analytical Cookies are used to analyze traffic and use of the Website.
3.5. Marketing and advertising Cookies are used to measure advertising effectiveness, analyze advertising audiences, and for other related marketing purposes.
3.6. The specific list of Cookies may change due to changes in Website functionality, the connection or disconnection of third-party services, technical updates, and changes in settings.
3.7. Up-to-date information on specific Cookies, including their name, category, purpose, provider, and duration, may be provided to the user directly through the "Cookie Settings" interface on the Website.
4. STRICTLY NECESSARY COOKIES
4.1. Strictly necessary Cookies may be used without the user's prior consent in cases where they are objectively necessary for the functioning of the Website or for the provision of a service requested by the user, and where their use is permitted by applicable legislation without separate consent.
4.2. Such Cookies may be used for: a) managing the user session; b) user authorization; c) shopping cart operation; d) placing and processing an order; e) retaining technical settings; f) ensuring security; g) preventing abuse and fraud; h) storing information about the user's Cookie choices; i) ensuring other functions directly requested by the user.
4.3. Disabling strictly necessary Cookies may result in the inability to use certain Website functions.
5. FUNCTIONAL COOKIES
5.1. Functional Cookies are used to provide additional Website capabilities and to retain certain user settings.
5.2. They may be used, in particular, to store: a) the selected language; b) user interface settings; c) the state of individual Website elements; d) other parameters necessary to ensure the relevant functionality.
5.3. If the use of specific functional Cookies requires the user's consent, they are activated only after such consent has been obtained.
5.4. The user may opt out of non-essential functional Cookies through the Cookie management mechanism.
6. ANALYTICAL COOKIES
6.1. Foodhouse uses analytical technologies to analyze traffic and use of the Website.
6.2. In particular, the following are used on the Website: a) Google Analytics 4; b) Yandex.Metrica.
6.3. Depending on the specific configuration of the relevant services, the following may be processed: a) information about visits to the Website; b) pages visited; c) referral source; d) duration of interaction with the Website; e) user actions; f) device type; g) browser type and version; h) technical identifiers; i) IP address and other technical information, where applicable.
6.4. Analytical technologies are used for: a) traffic analysis; b) assessing the use of Website functions; c) identifying technical issues; d) improving the structure and functionality of the Website; e) analyzing the effectiveness of specific campaigns and advertising activities.
6.5. Analytical Cookies whose use requires consent must not be activated before such consent has been obtained.
7. MARKETING AND ADVERTISING COOKIES
7.1. Foodhouse uses marketing and advertising technologies, in particular: a) Google Ads; b) Meta Pixel.
7.2. Such technologies may be used to: a) measure the effectiveness of advertising campaigns; b) analyze user interaction with advertising materials; c) form and analyze advertising audiences; d) optimize advertising campaigns; e) implement other marketing functions.
7.3. Depending on the technology used, technical data, identifiers, information about visits to the Website, and interaction with advertising materials may be processed.
7.4. Marketing and advertising Cookies whose use requires the user's consent are activated only after such consent has been obtained.
7.5. The user has the right to opt out of marketing Cookies or to withdraw previously given consent.
8. GOOGLE TAG MANAGER
8.1. Foodhouse uses Google Tag Manager (GTM) to manage tags and technological integrations on the Website.
8.2. Google Tag Manager may be used to load and manage analytical, advertising, and other technological tags.
8.3. The use of Google Tag Manager does not automatically mean that all services connected through it are granted access to all user data.
8.4. Non-essential analytical and advertising technologies loaded through Google Tag Manager must be activated in accordance with the user's consent settings and applicable legislation.
9. THIRD-PARTY PROVIDERS
9.1. Certain Cookies and similar technologies may be provided by third-party providers.
9.2. As part of the Website's current configuration, such providers may include, in particular: a) Google; b) Meta; c) Yandex.
9.3. Third-party providers may independently process the information obtained in accordance with their own privacy policies, terms of use, and applicable legislation.
9.4. Foodhouse does not control the independent processing of data carried out by a third-party provider within its own infrastructure.
9.5. Information about the relevant provider and the purpose of a specific technology may be provided to the user in the Cookie management interface.
10. CONSENT TO THE USE OF COOKIES
10.1. Upon first visiting the Website, the user may be shown a Cookie banner or other relevant notice.
10.2. For non-essential Cookies, the consent mechanism must allow the user to make an informed choice.
10.3. The user must be given the ability to: a) accept all non-essential Cookies; b) reject non-essential Cookies; c) select individual categories of Cookies; d) change previously selected settings; e) withdraw previously given consent.
10.4. The absence of a choice by the user shall not be considered as consent to the use of Cookies for which prior consent is required.
10.5. Consent must be freely given, specific, informed, and unambiguous.
10.6. Consent to Cookies must be separated from other consents where legislation requires independent consent for the relevant processing.
10.7. Foodhouse must be able to demonstrate that consent was given by the user, where the relevant processing is based on consent.
10.8. Withdrawing consent must be no more difficult than giving it.
11. REJECTION OF COOKIES AND WITHDRAWAL OF CONSENT
11.1. The user may refuse the use of non-essential Cookies through the relevant interface on the Website.
11.2. The user may change previously selected Cookie settings at any time.
11.3. The user may withdraw consent given through the Cookie management interface.
11.4. Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.
11.5. After consent is withdrawn, the relevant non-essential technologies must no longer be used, to the extent technically possible and provided for by the applicable consent management mechanism.
11.6. Refusing non-essential Cookies must not prevent the use of the Website's core functions, except for functions that are objectively dependent on the relevant technologies.
12. DURATION AND STORAGE OF COOKIES
12.1. The duration of Cookies is determined by their purpose, type, the technical configuration of the Website, and/or the settings of the relevant provider.
12.2. Session Cookies remain valid for the corresponding browser session and are generally deleted once it ends.
12.3. Persistent Cookies may remain on the user's device for the period established for them.
12.4. This Policy does not establish a single retention period for all Cookies, since the duration of a specific Cookie depends on its technical purpose and provider.
12.5. Information on the specific duration of the Cookies used may be provided in the "Cookie Settings" interface or in the current technical list of Cookies on the Website.
12.6. The user may also delete stored Cookies independently through the settings of the browser or device used.
13. COOKIES AND PERSONAL DATA
13.1. Information obtained through Cookies and similar technologies may, in certain cases, constitute personal data.
13.2. Where the relevant information constitutes personal data, its processing is carried out in accordance with the Foodhouse Privacy Policy.
13.3. The legal basis for processing is determined taking into account the specific purpose of processing and the requirements of applicable legislation.
13.4. Where processing is based on consent, such consent is requested prior to the commencement of processing.
13.5. Consent to the use of Cookies does not automatically constitute consent to other types of personal data processing that require separate consent.
14. CROSS-BORDER DATA TRANSFER
14.1. The use of third-party analytical and advertising services may involve the transfer of, or access to, data outside the Republic of Moldova.
14.2. Such transfer is carried out where an appropriate legal basis exists and in compliance with the requirements of legislation on the cross-border transfer of personal data.
14.3. Detailed provisions on the cross-border transfer of personal data are set out in the Foodhouse Privacy Policy.
15. DELETING AND BLOCKING COOKIES VIA THE BROWSER
15.1. The user may independently manage Cookies through the settings of the browser used.
15.2. Depending on the browser, the user may be able to: a) allow or prohibit the use of Cookies; b) delete stored Cookies; c) block third-party Cookies; d) receive a notification before a Cookie is stored.
15.3. Disabling Cookies through the browser may result in certain Website functions not working correctly.
15.4. Browser settings do not replace the Website's consent management mechanism in cases where legislation requires the user's consent to be obtained and documented.
16. UPDATING THE LIST OF COOKIES
16.1. The Operator has the right to change the set of Cookies used in connection with changes to the Website's functionality, the connection of new services, the disconnection of existing services, or changes to the technical configuration.
16.2. In the event of a material change in the purposes or categories of processing, the Operator shall provide appropriate notice to the user and, where necessary, request renewed consent.
16.3. Up-to-date information on Cookies must be maintained in accordance with the Website's actual technical configuration.
16.4. The Operator must not use undisclosed, non-essential analytical or marketing technologies on the Website where their use requires the user's prior consent.
17. AMENDMENTS TO THE COOKIE POLICY
17.1. The Operator has the right to amend this Cookie Policy in connection with changes in legislation, technology, the services used, or the Website's functionality.
17.2. The new version of the Policy is published on the Website, indicating its effective date.
17.3. Where amendments materially affect users' rights or require obtaining new consent, the relevant actions are carried out in the manner prescribed by applicable legislation.
18. CONTACT INFORMATION
18.1. For questions regarding the use of Cookies, consent management, and the processing of personal data, the user may contact the Operator:
"FOODHOUSE" SRL IDNO: 1017600001840 VAT No.: 0209577 Address: mun. Chișinău, str. Gheorghe Tudor 2b Phone: +373 22 88 88 22 E-mail: [email protected]
19. FINAL PROVISIONS
19.1. This Cookie Policy is a separate Foodhouse document and applies together with the Privacy Policy and the Public Offer.
19.2. The provisions of this Policy do not limit the rights of users granted to them under the legislation of the Republic of Moldova.
19.3. If any individual provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall retain their legal force.
19.4. This Policy entered into force on August 23, 2026.
19.5. This Policy remains in effect until a new version thereof enters into force.